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NetManage helps companies reduce costs and improve
customer service by streamlining call centers processes, consolidating
agent desktops, and creating multi-channel, customer-friendly
contact centers – all with the technology companies already have
in place.
We can help transform your call center into a next-generation customer contact center. With NetManage call center solutions, you can:
- In minutes: convert host systems into Web-based applications
- In days: customize HTML pages and streamline user interfaces (GUIs)
- In weeks: build the new composite call center applications
All without replacing or rewriting your existing call center applications.
For example, our call center solutions can extend your “green screen” applications to the Web in literally minutes. You can completely consolidate multiple agent applications into a single simplified Web-based desktop. Everything your agent needs to see and access in a single screen.
NetManage solutions have helped companies with call centers serving many industries, including insurance, financial services, manufacturing, telecommunications, healthcare, hospitality and others:
- Consolidate multiple agent applications
- Reduce call handling times by as much as 50%
- Shorten call agent training from several weeks to a few days
- Save thousands of man-hours eliminating duplicate re-keying of data
- Create easy-to-use self-service customer portals and services
- Increase customer service quality and loyalty
We offer a comprehensive suite of products and services
that deliver unprecedented flexibility and speed of deployment for call
center, contact center and other business initiatives. Our end-to-end
solutions allow you to select products for your immediate project needs.
And, you’ll know your investments will be preserved and leveraged
from one project to the next, while you move towards a more modern, fully
featured customer contact center, or even an SOA-based infrastructure.
With NetManage solutions, you can create new “business services” by leveraging your existing information systems (call center/host/legacy applications, ERPs, CRMs, SCMs, and databases) non-invasively. Our easy-to-use development tools can often be used by non-system experts to transform these systems into Web applications and create new composite applications in no time.
How could we help you transform and optimize your call
center? Contact us today.
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