NetManage’s world-class OneStep support plans and technical experts provide the responsiveness your organization needs to keep your users and their NetManage applications operating at optimal efficiency.

Keep your organization up to date with the latest NetManage technology. You will receive product updates and upgrades at no additional cost for the licenses covered by your service plan. Your organization can contact the NetManage Technical Assistance Center as often as needed to receive help with installation and use-related questions about the NetManage products covered by your service plan. You can submit incidents online and a NetManage technical support specialist will respond to the request by phone or email. In addition, whenever a technical question arises, the OneStep online self-support Web site is ready to supply answers 24x7. Search the database for product information, check the FAQ for detailed explanations, and download Service Packs.

Professional Services

NetManage Consulting offers a comprehensive range of professional services that will help you rapidly access, extend, transform and integrate host applications into new business integration solutions. To ensure the success of your solution development and deployment, our consultants will collaborate with your project team to define your business objectives, determine the project scope, and propose a solution plan tailored to your business needs.

NetManage Consulting will provide your project team with a solid foundation for application development using NetManage products. The project team will detail system integration test plans and build a prototype to ensure that all application components are thoroughly tested for interoperability and specified functionality. NetManage also provides a training and mentorship program that will ensure that the new business solution, including any associated new business processes, is correctly implemented, and that the system functions to its full capability to maximize the business benefits. NetManage Consulting Services offers continued support after rollout, ensuring that your users and their NetManage integration solution are operating at optimal efficiency.