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OneStep Silver
Product upgrades and updates are provided at no additional charge, keeping you up to date with the latest technology enhancements. Fast, accurate technical support is available when you need it. Your designated support contacts can contact the NetManage Technical Assistance Center as often as needed to receive help with installation and to get answers to questions about using NetManage products. Priority response is provided for critical problems. And online support is available for help anytime.
OneStep
Silver Data Sheet
OneStep Gold
The OneStep Gold plan is the right choice for organizations that need higher level technical support from NetManage System Engineers and faster elevation for critical problems. Customers who need to support business-critical operations and high-volume transactions over extended business hours should consider this plan.
A Technical Account Manager (TAM) is assigned to oversee your technical support activity within the NetManage Technical Assistance Center and to be your advocate at NetManage. Your TAM delivers regular status reports on open incidents and coordinates the activities of Technical Support and Product Development to bring visibility and resolution to your critical issues. The Gold plan also includes an annual site visit by your TAM. This proactive service approach can help identify and fix potential problems before they affect your business.
OneStep
Gold Data Sheet
OneStep Platinum
Organizations that require the highest level of expert support, fastest response times, and emergency assistance for mission-critical operations can rely on our Platinum plan for the superior on-site service their business demands.
Our highest level of service, OneStep Platinum provides all the benefits included in the Gold and Silver plans, plus faster response time commitments by senior support professionals and 24x7 emergency assistance for critical problems.
The Platinum plan includes a dedicated On-Site Specialist, who resides at your facility and manages the proper level of service response for NetManage products. Your On-Site Specialist will acquire in-depth knowledge of your technology environment and is an expert resource for NetManage products. Because the On-Site Specialist is dedicated solely to your organization, you do not share this resource with other companies. Your Specialist will provide ongoing analysis, regular status reports, and coordinate with NetManage Technical Support and Product Development to bring visibility and resolution to your critical issues. In addition, your dedicated Specialist can train your Help Desk staff so they can help your users get the most value and productivity from NetManage products.
OneStep
Platinum DataSheet
OneStep Developer
Fast access to NetManage experts can make a difference when your organization needs assistance with development issues. Your development team can focus on building robust applications, instead of spending time on syntax usage. Also, streamline your application development project with recommendations on API, troubleshooting guidelines, and sample code where appropriate. The Developer plan allows you to contact the NetManage Developer Support Line as often as needed to receive assistance with developing applications using NetManage tools.
OneStep Developer Data Sheet
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